Complaints Review
What is APPSI’s remit for dealing with complaints?
The APPSI complaints and review process concerns issues of re-use of public sector information and not questions of access to information.
APPSI does not have a role where complaints are investigated by OPSI under the Information Fair Trade Scheme.
Under The Re-use of Public Sector Information Regulations 2005, APPSI considers complaints about non-compliance with the regulations where the subject of complaint refers to the Office of Public Sector Information (OPSI), Her Majesty’s Stationery Office (HMSO) or the Office of the Queens Printer for Scotland (OQPS) is the public sector body (PSB).
APPSI also conducts reviews where a person and/or public sector body is dissatisfied with any recommendation made by OPSI.
How does APPSI fulfil its role to review complaints?
In order to review and consider complaints under the Re-use of Public Sector Information Regulations 2005 and advise on the impact of the complaints procedures under those regulations, APPSI will create a special Board (the Review Board) to hear arguments and make recommendations that might help parties reach agreement.
What are the benefits of APPSI’s review of complaints function?
APPSI’s complaints review function is aimed to be independent, fast, low cost and transparent.
To find out how APPSI’s complaints process works, see APPSI’s complaints procedure (PDF - 135 KB)